Company Overview:
B:Live is a dynamic and innovative Multiband Electric Vehicle platform startup with offices in Bangalore and Goa. Committed to shaping the future of sustainable mobility, we are seeking a seasoned Human Resource Manager to join our growing team and contribute to our exciting journey.
Job Summary:
As an Operations Executive, your day will involve connecting with existing customers to collect outstanding payments. You’ll guide successful resolutions, either through payment processing or collaboration with our on-ground team for repossession (if necessary). You’ll be a data whiz, tracking vehicles across various operations and service stages while ensuring timely resolutions. By analyzing data and dashboards, you’ll provide valuable customer insights to optimize our processes.
Responsibilities:
• Daily calls to existing customers on outstanding payments with regular follow-ups.
• Work closely with the vendor team to ensure strategic policies are being identified and executed to ensure faster TAT for operations for all vendors.
• Drive success by either collecting payments or triggering re-possession of vehicles to the on-ground team.
• Track vehicles in different ops and service-related buckets and resolve in a given TAT.
• Actively study the data and dashboard to offer customer insights.
Qualifications:
• Strong communication skills, with the ability to build, explain the business and negotiate effectively.
• Experience working with CRM tools and Knowledge of MS Office.
• Proven track record of 2+ years in Operations with experience working & achieving collection targets.
• Preferred industry will be Loan/NBFC/Asset recovery companies.
• Language – Hindi or English (should be fluent in one of them) & Tamil or Kannada (should be fluent in one of them). Hindi+Tamil/Kannada will be preferable.
