Company Overview:
B:Live is a dynamic and innovative Multiband Electric Vehicle platform startup with offices in Bangalore and Goa. Committed to shaping the future of sustainable mobility, we are seeking a seasoned Human Resource Manager to join our growing team and contribute to our exciting journey.
Job Summary:
As an Operations Executive, your day will involve connecting with existing customers to collect outstanding payments. You’ll guide successful resolutions, either through payment processing or collaboration with our on-ground team for repossession (if necessary). You’ll be a data whiz, tracking vehicles across various operations and service stages while ensuring timely resolutions. By analyzing data and dashboards, you’ll provide valuable customer insights to optimize our processes.
Responsibilities:
âĒ Daily calls to existing customers on outstanding payments with regular follow-ups.
âĒ Work closely with the vendor team to ensure strategic policies are being identified and executed to ensure faster TAT for operations for all vendors.
âĒ Drive success by either collecting payments or triggering re-possession of vehicles to the on-ground team.
âĒ Track vehicles in different ops and service-related buckets and resolve in a given TAT.
âĒ Actively study the data and dashboard to offer customer insights.
Qualifications:
âĒ Strong communication skills, with the ability to build, explain the business and negotiate effectively.
âĒ Experience working with CRM tools and Knowledge of MS Office.
âĒ Proven track record of 2+ years in Operations with experience working & achieving collection targets.
âĒ Preferred industry will be Loan/NBFC/Asset recovery companies.
âĒ Language – Hindi or English (should be fluent in one of them) & Tamil or Kannada (should be fluent in one of them). Hindi+Tamil/Kannada will be preferable.
