Company Overview:
Welcome to B:Live – India’s #1 Electric Mobility Platform!
At B:Live, we’re revolutionizing transportation and shaping a greener future for India. Our mission is simple yet powerful: to make clean, carbon-free mobility accessible and affordable to all.
AT B:Live we’re pioneers of change, driving the transition towards a sustainable and carbon-free future focused on last mile mobility. We bring the entire Ev ecosystem on one digital platform to offer solutions for our customers to transition to Electric mobility. We partner with top OEMs, Finance companies,
Charging companies and spares suppliers to provide a One Stop solutions for out customers.
Position Overview:
We are seeking a dedicated and experienced Operations Manager to oversee and optimize our payment collections processes. The ideal candidate will have a strong background in operations management, with a focus on payment collections, and a proven ability to improve efficiency, reduce delinquencies, and enhance customer satisfaction.
Responsibilities
Manage Payment Collections:
Oversee the end-to-end payment collections process, ensuring timely and accurate collections while minimizing delinquencies and write-offs.
Team Leadership:
Lead, mentor, and develop the collections team, fostering a high-performance culture and ensuring the team meets and exceeds performance targets.
Process Improvement:
Identify and implement process improvements to enhance efficiency, reduce costs, and improve the customer experience in payment collections.
Compliance:
Ensure all collections activities comply with relevant regulations, company policies, and industry best practices.
Reporting & Analysis:
Develop and maintain metrics, reports, and dashboards to track collections performance and provide actionable insights to senior management.
Collaboration:
Work closely with other departments, including Finance, Customer Service, and Sales, to ensure alignment and support for collections activities.
Technology Utilization:
Leverage collections software and tools to automate processes and improve data accuracy and accessibility.
Qualifications:
• Education: Bachelor’s degree in Business Administration, Finance, or a related field. A Master’s degree is a plus.
• Experience: Minimum of 5 years of experience in operations management, with at least 3 years in payment collections.
• Communication: Excellent verbal and written communication skills, with the ability to effectively communicate with internal and external stakeholders.
• Technical Skills: Proficiency with collections software, CRM systems, and Microsoft Office Suite (Excel, Word, PowerPoint)
• Customer Focus: Strong customer service orientation with the ability to handle difficult situations with professionalism and empathy.
