Company Overview:
Welcome to B:Live – India’s #1 Electric Mobility Platform! At B:Live, we’re revolutionizing transportation and shaping a greener future for India. Our mission is simple yet powerful: to make clean, carbon-free mobility accessible and affordable to all.
AT B:Live we’re pioneers of change, driving the transition towards a sustainable and carbon-free future focused on last mile mobility. We bring the entire Ev ecosystem on one digital platform to offer solutions for our customers to transition to Electric mobility. We partner with top OEMs, Finance companies, Charging companies and spares suppliers to provide a One Stop solutions for out customers.
Position Overview:
We are seeking a results-driven and experienced Recovery/Collections Manager to lead our collections efforts and ensure timely recovery of outstanding debts. The ideal candidate will possess strong negotiation skills, a deep understanding of financial regulations, and a proven track record in managing customer accounts and optimizing collection processes.
Role Description:
This is a full-time on-site role for a Collections Manager located in Bengaluru at BLive. The Collections Manager will be responsible for overseeing the end-to-end process of collecting outstanding debts, managing customer accounts, and ensuring timely payments. The role involves developing collection strategies, negotiating payment terms, and maintaining accurate records of all collection activities.
Responsibilities:
- Debt Recovery: Oversee and manage the end-to-end debt recovery process, ensuring maximum recovery while minimizing write-offs.
- Customer Account Management: Manage and monitor customer accounts to identify and resolve payment issues and discrepancies.
- Collection Strategies: Develop and implement effective collection strategies to optimize recovery rates and reduce delinquencies.
- Negotiation: Negotiate payment terms and settlements with customers to resolve outstanding debts.
- Compliance: Ensure all collection activities comply with relevant financial regulations, company policies, and industry best practices.
- Record Keeping: Maintain accurate and detailed records of all collection activities and customer interactions.
- Reporting: Generate regular reports on collection performance and provide insights to senior management.
- Team Collaboration: Work closely with Finance, Customer Service, and Legal teams to resolve complex collection issues.
Qualifications:
- Experience:
- Minimum of 5 years of experience in debt collection and accounts management.
- Education:
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- Skills:
- Strong negotiation and communication skills.
- Knowledge of financial regulations and compliance.
- Ability to prioritize and manage multiple tasks efficiently.
- Proficiency in MS Excel and financial software.
- Attention to detail and accuracy in record-keeping.
- Personal Attributes:
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong ethical standards and integrity.
- Customer-focused approach.
